Returns and repairs
Log in to your account and make a return/exchange or lodge a complaint even faster and more easily. If you do not have an account yet, just register, shop online at hendi.com and then use your customer account for future returns, exchanges, or complaints.
Take your time
There can be many reasons for a return - but we've got you covered. You have 14 days from the date of purchase to make up your mind and decide whether you want to keep your tools or not.
How does it work?
1
Log in to your HENDI account.
2
Choose whether you want to submit a return or repair request.
3
Select the order number and product, fill in all necessary information, and submit your ticket.
4
Sit back and wait for our customer service to contact you.
Important information
- Return/exchange
- Repair
Ways of creating a ticket
Additional information
- Products must be returnedin unaltered and unused conditionto the following address:HENDI GmbH
Ehring 15
5112
Lamprechthausen Austria
- The goods should be returned by post, parcel service provider or freight forwarder after consultation with the HENDI customer service.In most cases, the costs are borne by HENDI.
- Returned product should be in their original packaging.
- We will keep you up-to-date regarding the status of your request via email. Additionally, you can always check the current status in your customer account.
- The return and exchange policy does not apply to products made on request.
Return policy
14 days to launch a return request.
Check the ticket status in your account.
Launch a return request online in your account.
The return and exchange policy does not apply to products made on request.
Via customer account
Requests made via your hendi.com customer account, can be processed faster and more efficiently.
Did you purchase the product as a guest or through a channel other than hendi.com?
To submit a service request, please contact us by email: servus@hendi.com
Keep the return and exchange policy below in mind:
You have up to 14 days to return your order.
You can check and track the status of your return.
You can launch a return request within 14 days from receipt of your order.
Goods must be returned in unaltered condition and original packaging.
The return and exchange policy does not apply to products made on request.
Payment will be refunded to your account within approximately 30 days.
What is the difference between a return and an exchange?
Your ticket is forwarded to the HENDI service center and we will inform you about the next steps.
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