Returns, exchanges and complaints

You can make a return or exchange or lodge a complaint in a fast and easy way by logging into your account. If you do not have an account at HENDI.com yet, please register or use the available forms.

We want to give you time to think

There can be many reasons for returns - we have advice for all of them. You can return the purchased item. Rest assured - you will have 30 days from the time of purchase to solidify your decision: I am yes or I would like to return/exchange the equipme

How does it work?

Choose whether you want to return/exchange a product or lodge a complaint.

Select your order number and product and fill in all necessary information and submit your ticket.

Complaint

Your ticket is forwarded to the service center, we will inform you about the further procedure.

Important information

Return/exchange
Complaint

Methods of return/exchange

Additional information

Returned goods must be sent backin unaltered condition and cannot be used,at:
HENDI POLSKA SP. z o.o.

Firmowa 12 street

62-023 Robakowo
The goods should be sent by courier.Shipping costs are borne by the customer.
The returned product should be in its original packaging.
We will notify you of the status of your request via e-mail and text message, or you can check it in your account.
Return and exchange policy does not apply to products made on request.

Return and exchange policy

Up to 30 days after receipt of shipment

Possibility to check the status of the ticket

You need to submit a statement before the expiry of 30 days from the date of delivery of the order

Refund of payments within 14 days to the bank account number specified in the declarationReturn and exchange policy does not apply to products made on request.

Remember the return/exchange policy below:

You have up to 30 days from receipt of your order.

You can check the status of your return/exchange.

You need to submit a statement before the expiry of 30 days from the date of delivery of the order.

Returned goods must be sent back in unaltered condition and in the original packaging.

Return and exchange policy does not apply to products made on request.

Payment shall be refunded to your account within 14 days.

What is the difference between the return and exchange?

When shopping on Hendi.com, there is an important difference between the return and exchange process. In the return process, the consumer withdraws from the contract, which means that the consumer returns the purchased goods without any signs of use and receives a refund. An exchange, on the other hand, involves exchanging the purchased product for another, such as a different size, model or colour. In this case, the consumer does not receive a refund, only a new product. Exchanges and returns can be made up to 30 days after receipt of the shipment.